Home › Tools › Customer service › Zendesk AI
AI for customer support.
Zendesk is a customer service platform. Its AI features include AI agents that resolve customer requests, a Copilot that assists human agents, and AI-powered knowledge bases and reporting. It is designed for support teams of all sizes.
Growing and larger businesses running a customer support team.
Free plan: no · Paid plans from $19/agent/month paid yearly (Support Team)
No free plan; free trial. Support Team $19/agent/month, Suite Team $55 (includes AI agents), Suite Professional $115 (paid yearly). Copilot add-on $50/agent/month.
Last verified Oct 15, 2026 on the official pricing page. Prices can change; check before you buy.
What it does: AI customer service agent.
Who it's for: Businesses with steady customer support volume that want to resolve common questions automatically.
What it does: Live chat and AI chatbot for small businesses.
Who it's for: Small and medium online stores and service businesses.