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Tidio

Live chat and AI chatbot for small businesses.

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Free plan unclearPrice verified Oct 15, 2026

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What it does

Tidio is a customer service platform with live chat, ticketing and Lyro, an AI agent that answers common customer questions. It is popular with small online shops.

Who it's for

Small and medium online stores and service businesses.

Good points

  • Combines live chat, tickets and AI
  • Lyro AI can be bought as a standalone add-on
  • 7-day free trials
  • Popular with ecommerce platforms

Watch out for

  • Billing based on conversations can be hard to predict
  • Advanced features cost more
  • AI answers need good, up-to-date help content

Good for

Pricing

Free plan: unclear · Paid plans from $24.17/month billed annually (Starter)

Starter $24.17/month, Growth from $49.17/month, Plus from $300/month (annual billing). Lyro AI Agent standalone from $32.50/month. 7-day free trials.

Last verified Oct 15, 2026 on the official pricing page. Prices can change; check before you buy.

Official pricing page

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