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AI customer service agent.
Fin is Intercom's AI customer service agent. It answers customer questions across chat, email, phone and messaging apps using your help content, and hands tricky cases to human agents. It works with Intercom or other helpdesks like Salesforce and HubSpot.
Businesses with steady customer support volume that want to resolve common questions automatically.
Free plan: no · Paid plans from $0.99 per outcome (50/month minimum)
No free plan; 14-day free trial. Fin AI Agent $0.99 per resolved outcome (50 outcomes/month minimum). With Intercom helpdesk: from $0.99/outcome plus $19/seat/month.
Last verified Oct 15, 2026 on the official pricing page. Prices can change; check before you buy.
What it does: Live chat and AI chatbot for small businesses.
Who it's for: Small and medium online stores and service businesses.
What it does: AI for customer support.
Who it's for: Growing and larger businesses running a customer support team.